What You Can Do Right Now

 

1) Write a Letter
A handwritten letter is a cost-efficient way to show your clients that you’re thinking of them, and you’re here when they need you. Reach out to guests with cancelled bookings, and thank them for their loyalty.

2) Make a Personal Connection
During this time of social distancing, you as a travel agent have a huge advantage – a human connection with your client. Some travelers have been stuck on hold and left waiting with other companies like Costco and large online discounters, unsure of their travel status. Your personal connection to your client is your biggest strength.

3) Livestream a Q&A and Engage on Social Media
The digital age has made it easier than ever to keep in contact with your clients. You can use your phone to shoot a quick video, answering any and all client questions, and then email that out. Focus on facts, not fears.

Plus, be sure to engage with your clients on social media, posting content about travel to get them excited about planning future travel. Your clients will have the time to plan their next trip, make sure you're top of mind!

4) Audit Yourself
What percentage of your time is selling, and what percentage of your time is problem solving and research? Make sure the time you invest with suppliers matches the revenue you get, and find out who makes you the most money.

5) Add to Your Portfolio
What are you selling, and is it a wide enough range? The agents that weather this storm the best will have a large and diverse selling portfolio, which can adapt to market needs and increase the range of potential clients.

6) Make Sure Your Email Database is Ready to Go
People will be ready to travel again at the flip of a switch, and you should be ready to reach out to your clients and tell them you’re ready to assist with any and all travel needs. Prioritize those clients you have a great relationship with, and make sure all your client information is the most current and accurate.

7) Learn Something New Every Day
This downtime is an opportunity for growth, both personal and professional. Collette offers an entire library of on-demand webinars about different destinations, different tours, and different skills that you can add to your agent “toolbox.” See every on-demand webinar available here »

 

Want to know more?

 

Contact your Business Development Manager or call us at 800.611.3361

 

collette.com

 

 

#GoCollette

 

 

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Collette, 162 Middle Street, Pawtucket, RI 02860